LIST OF FREQUENTLY ASKED QUESTIONS (FAQ)
WHAT OTHER PRODUCTS DO YOU SELL?
Apart from the clothing lines that we produce directly, we also handle products such as lubricants, aluminum cockrings, and enhancing and energizing supplements to make your sexual act more durable and enjoyable. If you want to know more about these products, you can write to us at WhatsApp +57 350 5152770 and we will gladly answer your questions.
WHAT OTHER FORM OF PAYMENT DO YOU HAVE?
We have our PAYU platform through our website, where you can use all debit or credit cards. We also give you the possibility of making the payment by consignment to any of the accounts that we handle for payments. Call WhatsApp +57 350 5152770 and we will gladly provide the information of our accounts.
HOW DO YOU SHIP THE PRODUCTS?
Once the purchase is made and verified, our team makes the shipment through the Servuríaga post company. This service applies to purchases made by cities other than Bogotá or Medellín, or areas out of reach of our domicile. It is important to note that shipping times are the responsibility of the shipping company, therefore, when making the purchase, we will send you the guide number so that you can track your purchased product.
DO YOU MAKE SHIPMENTS AGAINST DELIVERY?
NOT. At the moment, we only ship the products that are paid for through the web or through the consignment to any of the accounts before the order is shipped.
DOES THE DELIVERY OF THE PRODUCTS HAVE ANY COST?
If the purchase exceeds $ 100,000 pesos, the shipment will have no cost. However, the purchase is less than said value, the customer must assume a value of $ 10,000 pesos, which are automatically applied when making the purchase through the web or must be added to the value of the product, in case the payment is made through bank transfer. Regardless of the value of shipping to any city in the country, DaleMas assumes the remaining cost of shipping.
DO THE PRODUCTS HAVE A WARRANTY?
Each line has its warranty period, as long as it is due to manufacturing defects and not due to improper handling of the product. In the event that the customer wishes to repair the product for damage related to use, Dale Mas offers the repair service and the cost must be borne by the customer.
DELIVERY TIME OF THE PRODUCTS?
The shipping time of the products depends on the day and time of purchase. Dispatches are made from Monday to Friday. On weekends or holidays there are no dispatches. Once the product is delivered to the postal company, the dispatch time will depend on the times established by said company. To do this, Dale Más will always deliver the Shipping Guide, with the aim that the customer can track their product.
DO YOU MAKE ANOTHER DESIGN OUTSIDE THE ONE THAT THE BRAND SELLS?
Designs that are not within the catalog of our products, may be considered by Dale Mas to produce them on request, as long as the time of availability of the raw material to produce it is counted. If you require this service, you can communicate through our whatsapp +57 350 5152770 and we will gladly respond to your concerns.